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| Please read customer's feedback comments
below "Kevin - Thanks for the picture. I am glad we had the Volvo driving home on Friday. The rain was torrential and caused drivers to be much more alert than usual. Good thing we had the Volvo, she performed like a charm hugging the road and keeping a clear vision. I plan to put some more miles on her over the next few months and try to get a servicing done before we go back home." Malcolm Smith "Kristina, Our Autovillage experience was completely unlike those at Auto Exchange and Park Lane BMW and we would like to let you know that what we truly appreciated was your time and personal service. It is obvious to us Autovillage and you place an emphasis on taking the time to craft relationships. You demonstrated your ability to craft relationships within your staff, relationships with the local Volvo dealership and relationships with your customers. It’s easy to say that we purchased the XC90 simply for its better value, safety standards and exceptional price but in the end, you sold us an exceptional car that exceeded the BMW X5 and Audi Q5 at far below our hard ceiling. In fact, over $8,000 below our hard ceiling. Finally, we would like to thank you personally. Your patience was truly a virtue. Your sales technique made us feel like you were always on our side. Most of all Kristina, you never made us feel like we were in a take it or leave it position. You and Andrew treated us with respect and that goes a long way in our book. I will certainly refer everyone in the market for a car to Autovillage Military Sales." Jason & Jacqueline Feser "Purchasing a car from Autovillage was the best experience I have ever had purchasing a car. Kevin Monk's customer service and attention to detail was second to none. He kept me and my family appraised of any change of status or progress all the way through the buying process, and made sure I was satisfied every step of the way. I could not more highly recommend purchasing a vehicle from Kevin and the Autovillage team - their customer service was simply outstanding. The delivery in Goteborg was also excellent - it was a fun vacation and opportunity to see some parts of the world we were unfamiliar with. Pella Hansen''s delivery of the vehicle was great--again, I could not have asked for a more friendly, and detail oriented delivery. There were a couple of questions I had during the delivery, and Pella made sure they were satisfactorily resolved." Mark Holmgren "Great job, we are very happy with our new car!" Brad Reilly "It’s definitely bigger/wider than my Jeep Liberty.... however, I do LOVE it! The 7-seats, DVD player, heated seats, etc. We will definitely have many great family trips in it!" Karalee Mortensen Picard "I hate to purchase new cars, since the experience has always been negative. (Last purchase was 7 years ago) In this case it was the opposite, in that it was stress free from the beginning to end (except giving up the check). The sales and delivery went smooth and on time (actually earlier than promised) Kevin Monk and the other personnel at Autovillage were always friendly and professional." Thomas Lynch "Everything was great! Love the new car." Daniel and Athilia Brown "Kevin, I want to thank you for your outstanding customer service through out this purchase; I could have asked for none better. In a recent Volvo survey I also passed along our happiness with Autovillage and you in particular. I wouldn't hesitate to recommend Autovillage to a friend (and we have several times already); that wouldn't be the case if it weren't for your attention to detail and keeping us appraised of how things were going every step of the way. It has been a pleasure doing business with you. Please also pass along my thanks to Andrew, who was also incredibly helpful when you were unavailable." Mr Mark Holmgren "Kristina, our Autovillage experience was completely unlike those at AutoExchange and Park Lane BMW and we would like to let you know that what we truly appreciated was your time and personal service. It is obvious to us Autovillage and you place an emphasis on taking the time to craft relationships. You demonstrated your ability to craft relationships within your staff, relationships with the local Volvo dealership and relationships with your customers. It's easy to say that we purchased the XC 90 simply for its better value, safety standards and exceptional price but in the end, you sold us an exceptional car that exceeded the BMW X5 and Audi Q5 at far below our hard ceiling. In fact, over $8,000 below our hard ceiling. Finally, we would like to thank you personally. Your patience was truly a virtue. Your sales technique made us feel like you were always on our side. Most of all Kristina, you never made us feel like we were in a take it or leave it position. You and Andrew treated us with respect and that goes a long way in our book. I will certainly refer everyone in the market for a car to Autovillage Military Sales." Jason & Jacqueline Feser "Kevin made buying a new car what it should be. Easy! Honest! And most of all accurate! The car price was known up front, all my questions were answered straight away, and the shipping/delivery was faster than expected. Competitors could learn volumes from modeling the Volvo Military Sales experience." Edward White "Kevin Monk was fabulous and I had a very positive experience through the whole process. Kevin stayed in touch with me at every step and I never had to wonder what was happening. I love the car and would recommend buying a Volvo to any of my friends." Anne Van Horne "Hello Kristina, I just wanted to email you to let you know I just picked up my new Volvo today...it's AWESOME!!! I love it!!!! I also wanted to thank you for all of your assistance in my purchase of the car. Paul and I love the car so much there maybe a chance we may purchase another one in another year or so. Thanks again for everything. I wish you all the best." Valincia L. Western, Proud Volvo Owner "Overall great car and Mr. Monk was true to his word about the delivery. I’m really pleased with the whole experience." Mr Chris Conley "I was so impressed with Kevin Monk, our salesman. He made the trip to us to make a test drive more convenient. He was with us every step of the way. If we had a question he answered it promptly and fully. My husband was deployed during the purchase time and Kevin was extremely mindful of that and was willing to work on a time schedule that suited our needs. A truly painless and amazing experience." Mrs Beth Harris "Kevin Monk at Autovillage was fantastic. He kept us informed about our order every step of the way, even after we had departed the UK. He truly was a pleasure to work with and an excellent representative for Volvo." Ryan & Carrie Kennedy "I was very pleased with this car buying process and extremely pleased with the car. The car came early and it's more than I could've expected." Mr. & Mrs. Hill "The sales person Kristine was extremely knowledgeable and professional. Showroom was immaculate as well as all the staff's dress and appearance. If I choose to purchase another Volvo, this dealership would certainly be the one I chose to make the purchase. Again, I would like to commend the staff at my local Volvo Dealership, they are truly professional, courteous and exceptionally knowledgeable of the product that they sale. Kristina was a true star and called to ensure things were going well with my vehicle." Mr. Reggie Stucky "Kevin, we just wanted to say what a pleasure it was dealing with you. We have never had a better or more positive car-buying experience. Thank you for your positive attitude, hard work, and willingness to answer ALL of our questions. We would happily and eagerly recommend you to anyone interested in buying a Volvo." Josh & Marnie Trundle (pictured above) "Without a long list of plusses, I'll say that Kristina Felten was the best salesperson for cars with whom I have ever dealt." Mr. London "I would like to say that our sales person, Kevin Monk, was excellent. We were torn between buying an Audi Q7 and the Volvo XC90. After dealing with both sale persons and hearing all the information, I would say that what it came down to was the way Kevin made us feel when we walked in. He made us feel like our money and questions mattered. We love the Volvo! Thanks again!" Mr. & Mrs. Girley "Kevin Monk was a real pleasure to deal with. His level of knowledge, professionalism and courtesy exceeded our expectations. What a rare treat to find both a superior product and superior service in one neat package. We will not only recommend Volvo and the Lakenheath dealership, we will be there again in a few months to buy another one ourselves. Our Volvo was delivered on time and Kevin Monk was very thorough in going through all the features of the vehicle. He is always available and we know that we can always call with any questions or concerns. Autovillage and Kevin Monk are top-notch." Mr. & Mrs. Milani "Kevin M. made our Volvo purchase experience the most enjoyable experience we have EVER had when buying a new car!!! Kevin always had a smile on his face, which made us feel welcomed. Kevin always answered our questions thoroughly. We were extremely happy with every visit we made to the showroom. Thank you Kevin!!! Our new Volvo was better that we expected. It was super clean and was well cared for. We love our new Volvo." Mr. & Mrs. Goode "The folks at Autovillage took time to pick me up from the train station and bring me to the dealership in order to take delivery. Best car buying experience ever" Sean Kreuger "On our initial visit we knew exactly what we wanted. We went in and talked with Kevin Monk. He was very professional and he wasn't pushy with the sale at all. He knew the information and specifications well and assisted us in making sure we got exactly what we wanted/needed in the vehicle. Once we decided to make the purchase Kevin outlined everything that was needed from us and provided a timeline. We were kept up-to-date on the progress and we even dropped in from time to time. We actually received our vehicle a month prior to projected delivery date. Even with that, Kevin went the extra mile to provide assistance and get us into our new Volvo...and what a vehicle it is. The full circle customer service was exceptional. This is the third vehicle we've purchased new and have never received the level of service and satisfaction that we received with Kevin at Autovillage. Many thanks to you and your staff" Tamara Jenkins "Kevin, wanted to send you a quick note to thank you for your help earlier this year. Picking up the car at the Las Vegas dealer was extremely easy, just like you said it would be. I've been extremely happy with my new S40, and, given the chance, would certainly use the overseas purchase program again. Thanks again for your help!" Paul Fiorenza "Outstanding job by the customer service and sales department at Autovillage in Mildenhall UK. Kevin Monk was really good at selling....meaning he actually listened to us as to what we wanted and what we wanted to spend and built the car to our specs and didn't try pushing us into buying. We were going to buy a Volkswagen Jetta but after building the S40 to our spec we defiantly decided to go with Volvo" Michael DiVietro "I would just like to take this opportunity to express my utmost satisfaction with staff at the Autovillage Volvo Dealership in Eriswell, UK. I have purchased many vehicles from several different dealerships in the past and, I have to say, the experience I had at this Volvo dealership is easily the best I have enjoyed on either side of the Atlantic. Service and professionalism were above and beyond. To be frank, they eclipsed the BMW dealership I had initially visited and proved a strong case for my loyalty as a return-customer" Edgar & Liliana LeClaire "Our Salesman Kevin Monk made this the most relaxing and enjoyable car purchase that we have ever had. His acute attention to our needs and the details of the transaction speaks not only to his professionalism but also that of the crew of the Autovillage, and the Volvo company as a whole." Mr. & Mrs. Fessenden "Thank you for your professionalism throughout the process. I annotated your exceptional performance and attention to the customer in the survey I filled out." Randy Duhrkopf "Kevin, We enjoyed the experience purchasing the car through Autovillage Volvo and working with you. We are thoroughly enjoying the car." Marizol & Ron Etter "Excellent dealership and a very satisfactory buying experience." Joshua Johnson "Superb program! Excellent throughout!" Mr. & Mrs. Verhaalen-Lam "The Autovillage Volvo salespeople (Kristina & Andrew) did an excellent job answering all our questions and getting our car delivered in a timely manner." Mr.& Mrs. Ballard "It was extremely stress free and very easy. Completely recommend this dealership and their sales personnel to everyone I know in the market or just admiring my new Volvo." Mr. & Mrs. Martin |
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